We are dedicated to your total satisfaction. If you are unhappy for any reason with your purchase we will exchange or offer a refund. Items must be returned to us in their original condition within 14 days of receipt. Labels must be intact, and the item(s) unworn and unwashed. Please ensure any thongs or briefs are tried on over your own underwear. We reserve the right to refuse items where it is apparent this has not been done. We cannot accept returns on hosiery when the pack has been opened.
These conditions do not affect your statutory rights. To request a return, please call us on 0800 084 2440 where we will issue you with a returns number. This helps us to keep track of your item(s) when we receive them and process your return as quickly as possible.
Please obtain proof of posting from your Post Office.
Our returns address: (please remember to contact us first)
Self Service Dogwash
Unit 1 & 2
Woodside Animal Farm
Aley Green LU1 4DG
Regrettably we are unable to refund postage and packaging costs.
While we make every effort to ensure your items reach you in perfect condition, if you believe your purchase is faulty, please contact us on 0800 084 2440 or email us at firstname.lastname@example.org. Faulty items can be fully refunded or exchanged this includes any original postage charges.
If at any time you would like to contact us with your views about our copyrights, privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at email@example.com or write to us at Self Service Dogwash, Unit 1 & 2, Woodside Animal Farm, Mancroft Rd, Aley Green, LU1 4DG.